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391 Sentinel Road, Suite 118, Downsview Ontario, Canada. M3J1V4
Phone: 416 630 0872 Fax: 416 630 5733
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TORONTO TERMINAL FEES. The airline's chosen warehouse will charge terminals & Navcan, depending on actual weight, or volume weight of the pets' kennel(s) - whichever greater.
CBSA (CFIA) CHARGE. The inspection, and veterinary paperwork checking fee charged.
DELIVERY. It is expected to take no less than an hour to pick up the advice from the warehouse, take it to Customs, clear, and return the clearance back to the airline warehouse to pick up your pet. It has often been more than 2 hours in bad weather, with bad traffic, a line up at customs, and the terminal - even longer if the pet has not been checked by the CBSA yet. Ontario is really quite big. To get to some of the furthest reaches, it takes about 26 hours driving solidly all the way there, and about 60 gallons of gas - but then we also have to return (x2). The furthest we've driven is 12 hours (returned), but most deliveries are within a couple hours of the airport. For our quoted delivery rates, we work out the known number of hours it takes to pick up from the airport, drive to the owner's home, unload, and return.
Version date: March 10, 2015
BOARDING. If the pet cannot be customs cleared and removed before the airline warehouse closes late at night, boarding fees will apply (charged by airlines). If a flight is not expected in to Toronto until too late to customs clear, and transfer to the onforwarding airline, or too late to deliver to the owner that night, our quote will declare that the pet(s) will be delivered to an overnight boarding facility. The boarding becomes expensive when delivery &/or pick up falls out of their hours of operation, on Sundays, and on Canadian civic holidays.
ONFORWARDING. These are more tricky to deal with in the extreme temperature conditions of summer, when airlines can and often do embargo flights to live cargo due to temperatures exceeding 35C. Many flights leave early in the morning (6am-7am-8am) and must be at the airline warehouse 2 hours prior (4am-5am-6am) requiring over night boarding, and out of hours work by the veterinary hospital we use to board, and our own early morning involvement.
ADMINISTRATION FEE. Our involvement will be included in the charge we quote, as well as any applicable taxes.